Online vs. face-to-face negotiation: Which is more effective?

Imagine you have a conflict to resolve. You are faced with two options:

• Set up a face-to-face meeting, coordinate agendas, travel and wait for everyone to be available.
• Negotiate from anywhere, at any time, without endless meetings or interruptions.

Which do you think is more effective? The answer is not always obvious, but technology is transforming the way we resolve disputes. Still think traditional negotiation is the only option? It's time to take a look at it.

FACE-TO-FACE NEGOTIATION: A DYING METHOD?

For years, face-to-face negotiation has been the norm. It is based on personal contact, reading body language and establishing trust with the other party. It's a method that still works, but it poses several problems:

• It requires coordinating agendas, which can delay conflict resolution.
• It involves travel and logistical costs.
• It can generate tension and hinder agreement when emotions are involved.
• In cases of business disputes, many companies prefer to avoid direct contact so as not to damage the relationship.
• Many people reject direct contact because they perceive it as confrontational or pressure.

The question is clear: if the same result could be achieved without all these complications, why not do it?

ONLINE NEGOTIATION: EFFICIENCY AND SPEED WITHOUT BARRIERS

Digitalization has changed the way we work, shop and communicate. Negotiation is no exception. Resolving disputes through an online platform offers undeniable advantages:

• Immediate availability, with no need to wait for face-to-face meetings.
• Reduced costs in travel, lawyers and administrative procedures.
• Structured communication, avoiding unnecessary interruptions or confrontations.
• Record of all interactions, providing transparency and legal certainty.

The problem is not only logistical. In many disputes, one of the parties may be closed to conversation, making a face-to-face meeting unproductive or even impossible. Online negotiation allows both parties to discuss proposals more calmly, without the pressure of face-to-face. In many cases, this increases the likelihood of reaching an agreement.

WHAT DOES THE LAW SAY?

As of April 3, 2025, Organic Law 1/2025 will require that, before going to trial, the parties must prove that they have tried to negotiate.

This means that online negotiation will not only be a more efficient alternative, but also a mandatory route in most civil proceedings.

NEGOTIATING WITH ARBITRIUM: AGILITY, SECURITY AND LEGAL VALIDITY

If you decide to resolve your dispute without the inconvenience of face-to-face negotiation, you can do so quickly and securely with Arbitrium.

1. One of the parties sends an initial offer. The other party receives it by mail and SMS.
2. Both parties negotiate on the platform, defining the amount and deadlines.
3. The agreement reached is legally valid and is a binding offer in court.

If the negotiation is unsuccessful, arbitration can be requested, where an impartial expert will make a final decision.

Read here how to rosolve a conflict without going to court.

SO, ONLINE OR FACE-TO-FACE?

If you prefer a slow, costly and obstacle-filled process, stick with traditional negotiation. But if you are looking for speed, efficiency and legal backing, online negotiation is the best option.

Don't wait for the law to force you to modernize. Start negotiating online with Arbitrium now: